Terms & Conditions

Effective Date: [January 1, 2026]

Welcome to autographcustoms.com (the “Site”), operated by Autograph Network Customs, Inc. (“Autograph Network Customs,” “we,” “us,” or “our”).

These Terms & Conditions govern your use of the Site, including its online store, fundraiser stores, quote-request forms, contact forms, and other features available through the Site.

By accessing or using the Site, submitting information through the Site, placing an order, requesting a quote, or approving artwork through the Site, you agree to these Terms & Conditions.

You may use this Site for lawful personal, organizational, or business purposes related to learning about our services, requesting quotes, placing orders, participating in fundraiser stores, or contacting Autograph Network Customs.

You agree not to use the Site in a way that could damage, disrupt, overload, interfere with, or gain unauthorized access to the Site, its systems, or its users.

You may not:

• Submit false, misleading, fraudulent, or unlawful information;
• Attempt to access areas of the Site that are not intended for public access;
• Use automated tools to copy, scrape, collect, or harvest Site content or customer information without permission;
• Upload or submit content that infringes another person’s rights;
• Use the Site for any unlawful purpose; or
• Interfere with the security, operation, or functionality of the Site.

We may restrict or terminate access to the Site if we reasonably believe that these Terms have been violated.

We make reasonable efforts to keep the information on this Site accurate and current. However, product availability, pricing, colors, materials, production times, descriptions, specifications, and other information may change without notice.

We do not guarantee that every product, service, color, size, material, or option displayed on the Site will always be available.

The Site may occasionally contain typographical errors, inaccurate information, or omissions. We reserve the right to correct errors, update information, modify product details, cancel an order affected by an error, or make changes to the Site at any time.

We may update, suspend, modify, or discontinue any part of the Site without notice.

Quotes requested through the Site are based on the information available at the time they are prepared.

Unless otherwise stated in writing, quotes are valid for 7 days from the date issued.

Quotes do not reserve inventory, production time, material pricing, or product availability. Pricing may change if the scope of work, artwork, quantities, garment selection, dimensions, materials, installation requirements, or other project details change after the quote is issued.

Taxes, shipping, delivery, installation, design fees, setup fees, rush charges, and other applicable charges may be additional unless specifically included in the quote.

A quote is not a binding agreement until Autograph Network Customs confirms the order and receives any required payment and artwork approval.

Orders placed through the Site are subject to product availability, payment approval, artwork approval when applicable, and acceptance by Autograph Network Customs.

We reserve the right to decline, cancel, limit, or refund an order for reasons including, but not limited to:

• Product or material unavailability;
• Pricing, description, or website errors;
• Suspected fraud or unauthorized payment activity;
• Incomplete or inaccurate order information;
• Customer-supplied artwork or content that may violate another person’s rights;
• Orders that cannot reasonably be completed as requested; or
• Orders that conflict with these Terms or applicable law.

If we cancel an order after payment has been received, we will contact you and issue an appropriate refund for any amount paid for the canceled portion of the order.

Many products offered through the Site are custom-made, personalized, printed, embroidered, designed, or produced specifically for the customer.

Before production begins, we may provide a proof, mockup, artwork layout, design approval request, or other representation of the proposed final product.

You are responsible for reviewing all details carefully before approving artwork, including:

• Spelling;
• Names;
• Dates;
• Phone numbers;
• Addresses;
• Colors;
• Sizes;
• Placement;
• Quantities;
• Garment or material selections;
• Logos;
• Vehicle details; and
• Any other requested product specifications.

Approval by email, text message, online approval, invoice approval, payment after receiving a proof, or other documented confirmation may be treated as authorization to proceed.

Once artwork has been approved, materials have been ordered, or production has begun, changes may not be possible. Requested changes may require additional charges and may extend the production timeline.

Autograph Network Customs is not responsible for errors or omissions included in customer-approved artwork, proofs, designs, or order details.

Payment requirements may vary depending on the product, project scope, materials required, and production method.

Unless otherwise agreed in writing, payment is due in full before production begins for custom products and services.

We may require payment before ordering garments, vinyl, blanks, substrates, specialty materials, outsourced products, or other supplies needed to complete an order.

Orders are not considered confirmed until required payment and any required artwork approval have been received.

We may delay, pause, or decline production until payment has been received and cleared.

Because custom products are made specifically for each customer, custom orders generally cannot be canceled, returned, exchanged, or refunded after artwork approval, material ordering, or the start of production.

This includes, but is not limited to:

• Custom apparel;
• Embroidered items;
• Printed garments;
• Personalized products;
• Fundraiser-store apparel;
• Signs and banners;
• Decals and vehicle graphics;
• Printed materials;
• Design work;
• Special-order garments or products; and
• Installation services.

If you need to request cancellation before production begins, contact us immediately. If we are able to stop the order before work begins or materials are ordered, we will review the request. Any refund may be reduced by non-recoverable costs already incurred, including design time, setup, digitizing, supplier charges, ordered materials, payment-processing fees, and other project-related expenses.

If you believe there is a material production error, please contact us within 7 calendar days of pickup, delivery, shipment, or installation. We may request photographs, the affected product, or additional information in order to review the issue.

If we determine that Autograph Network Customs made a material error that differs from the approved artwork or order details, we may, at our discretion:

• Repair the issue;
• Reprint or remake the affected item;
• Provide a replacement;
• Issue store credit; or
• Provide an appropriate partial or full refund.

Nothing in these Terms is intended to limit rights that cannot legally be limited under applicable law.

Customers are responsible for ensuring they have the legal right to use all artwork, logos, photographs, trademarks, names, slogans, designs, and other content submitted through the Site.

By submitting content to us, you represent and warrant that:

• You own the content or have obtained all necessary rights, permissions, licenses, and approvals;
• The content does not infringe another person’s intellectual-property, privacy, publicity, or other legal rights;
• The content is not unlawful, defamatory, obscene, threatening, or otherwise prohibited; and
• We may use the content as necessary to prepare proofs, communicate about your order, produce your order, and maintain normal business records.

You agree to indemnify and hold Autograph Network Customs harmless from claims, damages, costs, or expenses arising from materials you submit or instruct us to use.

We reserve the right to decline work that we reasonably believe may violate the law, infringe another party’s rights, contain hateful or threatening content, or otherwise conflict with our business standards.

Design fees, artwork-preparation fees, setup fees, digitizing fees, and similar charges compensate Autograph Network Customs for time, skill, and work performed.

Unless otherwise agreed in writing:

• Design-related fees are due before design work begins;
• Design fees are non-refundable once work has started;
• Payment for design work does not automatically transfer ownership of editable, layered, native, vector, source, or production files to the customer; and
• Additional revisions, redesigns, changes in direction, or expanded project scope may result in additional fees.

Unless otherwise agreed in writing, Autograph Network Customs retains ownership of original artwork, design concepts, mockups, proofs, templates, production files, and other creative work created by us.

Fundraiser, school, team, organization, and group stores may have specific order deadlines, product selections, delivery methods, and fulfillment terms.

Unless otherwise stated on the applicable store page:

• Orders placed after a stated deadline may not be accepted;
• Group-store orders may not enter production until the sale period closes;
• Production timelines begin after the store closes;
• Orders may be delivered in bulk to the sponsoring organization, made available for pickup, or shipped only when shipping is specifically offered; and
• Fundraiser and group-store items are custom products and are generally not refundable except in the event of a material production error.

Autograph Network Customs is not responsible for customer sizing errors, incomplete customer information, or changes made by a sponsoring organization after an order is placed.

Customers are responsible for providing accurate shipping, delivery, pickup, and installation information.

We are not responsible for delays, loss, additional costs, failed delivery, or missed pickup resulting from inaccurate or incomplete information provided by the customer.

For shipped orders, shipping timelines are estimates provided by the carrier and are not guaranteed by Autograph Network Customs.

Customers selecting local pickup are responsible for collecting completed orders within a reasonable time after notification.

For installation work, customers are responsible for providing safe, timely, and reasonable access to the installation location, vehicle, surface, or property. Additional charges may apply if the site is not ready, access is limited, conditions differ from those described, or additional labor or materials are required.

Vehicle graphics, wraps, decals, lettering, signs, banners, and other installed products are subject to normal wear caused by weather, sunlight, road conditions, cleaning methods, waxing, chemicals, abrasion, vehicle condition, surface condition, and ordinary use.

Autograph Network Customs is not responsible for product failure, damage, premature fading, lifting, peeling, cracking, discoloration, or adhesion issues caused by:

• Improper cleaning, waxing, pressure washing, chemicals, abrasives, or solvents;
• Surface contamination, rust, oxidation, deteriorated paint, body damage, prior repairs, poor paint adhesion, or unknown surface conditions;
• Failure to follow care instructions;
• Environmental exposure, collisions, vandalism, misuse, or ordinary wear; or
• Third-party repairs, removals, modifications, or installations.

Customers are responsible for ensuring that vehicles, walls, windows, panels, and other installation areas are suitable for the requested application.

The Site, including its text, photographs, graphics, logo, design, layout, branding, and other content, is owned by or licensed to Autograph Network Customs and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, republish, distribute, display, sell, or create derivative works from Site content without prior written permission from Autograph Network Customs.

Nothing on this Site grants you any license or right to use our trademarks, branding, artwork, or other intellectual property without our written permission.

The Site may include links to third-party websites, social-media platforms, payment processors, or other services.

Those third parties operate independently and have their own terms, privacy policies, and practices. Autograph Network Customs does not control and is not responsible for third-party websites, products, services, availability, content, privacy practices, or transactions.

To the fullest extent permitted by law, the Site and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be available, uninterrupted, error-free, secure, or free from viruses or other harmful components.

Except where expressly stated in writing or required by law, Autograph Network Customs disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

To the fullest extent permitted by law, Autograph Network Customs, Inc., its owners, employees, contractors, suppliers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Site, products, services, delays, inability to use the Site, or these Terms.

To the fullest extent permitted by law, our total liability for any claim related to a product, service, or order will not exceed the amount actually paid to Autograph Network Customs for the specific product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Any dispute arising from or related to the Site, these Terms, an online order, or a request submitted through the Site will be brought in a court with jurisdiction in Mahoning County, Ohio, unless applicable law requires otherwise.

We may update these Terms & Conditions from time to time.

When changes are made, we will post the updated version on this page and revise the Effective Date above.

Your continued use of the Site after updated Terms are posted means that you accept the revised Terms.

Questions about these Terms & Conditions may be directed to:

Autograph Network Customs, Inc.
11453 Market St.
North Lima, Ohio 44452

Phone: (330) 549-5600
Email: Andy@autographcustoms.com